Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Vivid Crag Education website located at vivid-crag.com ("Service") operated by Vivid Crag Education ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Company Information

3. Services Description

Vivid Crag Education provides educational consultancy services including but not limited to:

• University and college selection guidance
• Application support and assistance
• Visa and immigration guidance
• Pre-departure preparation
• Ongoing academic support
• Scholarship and funding guidance

4. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for documentation
• Meet all application deadlines and requirements
• Pay fees as agreed upon in service contracts
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Not use our services for fraudulent purposes

5. Service Limitations

We provide guidance and support but cannot guarantee:

• Acceptance by any educational institution
• Visa approval or immigration success
• Specific outcomes or results
• Scholarship or funding awards
• Changes in immigration policies or requirements

Success depends on multiple factors including academic qualifications, competition, and institutional requirements.

6. Fees and Payment

Service fees will be clearly outlined in individual service agreements. Payment terms include:

• Fees are due as specified in service contracts
• Payment methods accepted include bank transfer and card payments
• Late payment may result in service suspension
• Refund policies are detailed in individual contracts
• Third-party fees (application fees, visa fees) are not included

7. Cancellation and Refunds

Cancellation and refund policies vary by service type:

• Consultation services: 48-hour cancellation notice required
• Application services: Refunds available before work commences
• Completed work and third-party fees are non-refundable
• Emergency cancellations will be considered case-by-case

Specific terms will be outlined in your service agreement.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is owned by Vivid Crag Education and protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works without written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, Vivid Crag Education shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the fees paid for services
• Actions or decisions by third parties (universities, visa offices)
• Changes in policies or requirements beyond our control

11. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather
• Government actions or policy changes
• Pandemics or health emergencies
• Technical failures or cyber attacks
• Industrial disputes or strikes

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be:

• First addressed through good faith negotiation
• Subject to mediation if negotiation fails
• Governed by English law
• Subject to the exclusive jurisdiction of English courts

13. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Transmit viruses or malicious code
• Attempt to gain unauthorised access
• Interfere with site functionality
• Harvest user information
• Impersonate others or provide false information

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Use of third-party sites is at your own risk.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Vivid Crag Education.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: