Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies help us understand how you use our website, remember your preferences, and improve your overall experience.

2. How We Use Cookies

Vivid Crag Education uses cookies for the following purposes:

• To ensure our website functions properly
• To remember your preferences and settings
• To analyse website performance and usage
• To provide personalised content and recommendations
• To remember your cookie consent choices
• To improve our services and user experience

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They cannot be switched off and are usually set in response to actions you take, such as setting privacy preferences or filling in forms.

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website performance.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences and providing features like live chat.

3.4 Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising. They may be used to build a profile of your interests.

4. Third-Party Cookies

We may also use third-party services that set their own cookies. These include:

• Google Analytics: For website analytics and performance monitoring
• Social Media Platforms: For social sharing functionality
• Payment Processors: For secure payment processing
• Customer Support Tools: For live chat and support features

These third parties have their own privacy and cookie policies, which we encourage you to review.

5. Managing Your Cookie Preferences

You have several options for managing cookies:

5.1 Our Cookie Banner

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Accept only necessary cookies
• Customise your cookie preferences

You can change your preferences at any time by clicking the cookie settings link in our footer.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored
• Delete existing cookies
• Block cookies from specific sites
• Block all cookies (may affect website functionality)

5.3 Browser-Specific Instructions

For detailed instructions on managing cookies in your browser:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari

6. Cookie Consent

Under UK data protection laws, we need your consent for non-essential cookies. We obtain this through:

• Clear information about what cookies we use
• Granular consent options for different cookie types
• The ability to withdraw consent at any time
• No pre-ticked boxes or implied consent

7. Impact of Disabling Cookies

If you choose to disable certain cookies, some features of our website may not function properly, including:

• Personalised content and recommendations
• Form auto-completion
• Website performance optimisation
• Analytics and improvement insights
• Marketing and advertising relevance

Essential cookies cannot be disabled as they are necessary for the website to function.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

• Update the "last updated" date at the top of this policy
• Post the new policy on our website
• Notify you of significant changes through our website banner

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: